Privacy Policy

This Privacy Policy explains how Drape Theory Clothing Company ("Drape Theory", "we", "us"), operating under 4 Pillars Clothing Company, collects, uses, and protects information when you visit our website, submit an enquiry, or use our client portal. We are based in Jaipur, Rajasthan, India, and serve clients in India and internationally.

1. Information We Collect

• Enquiry details — name, email address, phone number, company name, country, and the contents of your message when you submit our enquiry or contact forms.
• Client portal accounts — login credentials, order details, shipping information, and documents shared with us in the course of a manufacturing engagement.
• Chat assistant conversations — messages you type into our website chat assistant, which are processed to generate responses.
• Technical data — IP address, browser type, device information, and pages visited, collected through standard server logs and cookies necessary for the site to function (such as session and language-preference cookies).

2. How We Use Your Information

• To respond to enquiries and prepare quotations.
• To manage manufacturing orders, production tracking, invoicing, and delivery.
• To operate, secure, and improve our website and client portal.
• To meet legal, tax, and export-documentation obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Service Providers We Rely On

To run this website we use trusted third-party services that may process limited data on our behalf: our hosting provider (Hostinger), Anthropic (which powers our AI chat assistant), and Google (which powers the website translation feature). Each processes data only as needed to provide its service.

4. Data Retention

Enquiry records and business correspondence are retained for as long as needed to serve you and to meet legal and accounting requirements in India. You may ask us to delete enquiry data that is no longer required.

5. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. To exercise these rights, contact us at drapetheoryclothing@gmail.com.

6. Data Security

We use HTTPS encryption, hashed passwords, restricted administrative access, and login-attempt protections. No method of transmission over the internet is completely secure, but we work to protect your information using commercially reasonable safeguards.

7. International Visitors

Our services are operated from India. If you contact us from the UK, EU, USA, UAE, Australia, or elsewhere, you consent to your information being processed in India as described in this policy.

8. Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

9. Contact

Drape Theory Clothing Company (4 Pillars Clothing Company)
Plot 2, Inside Iskcon Temple, Radhika Vihar A, Muhana Mandi Road, Mansarovar, Jaipur, Rajasthan — 302020, India
drapetheoryclothing@gmail.com · +91 95115 94592